Terms & Conditions

The following terms and conditions govern the services provided by Central Services & Solutions LTD ("Central Services & Solutions"). By using our services, you confirm that you have read, understood, and agree to these terms. If you do not agree with any part of these terms, please refrain from using our services.

If you have questions about these terms, feel free to contact our team for assistance.

1. Scope of Services
Central Services & Solutions provides a variety of business and residential services, including energy, water, desktop/cloud phones & handsets, broadband connections, satellite, 4-5G SIMs, leased lines, mis-sold energy claims, car EV charging stations, solar requirements, business loans, tailored home utility comparison services, home energy, home broadband, boiler cover insurance, income protection, and bill protection. These terms govern your use of these services. Most products have commission rates that are set by suppliers, and Central Services & Solutions does not have control over these rates.

2. Eligibility
To use our services, you must:

  • Be a business based in the UK, Scotland, or Wales for business services, or a resident for residential services.

  • Be 18 years or older (for sole traders or residential customers).

  • Meet the credit scoring requirements of suppliers, where applicable.

We reserve the right to refuse service at our discretion and in alignment with supplier requirements.

3. Service Agreement
When you agree to use our services, Central Services & Solutions will make reasonable efforts to identify, negotiate, and secure competitive options on your behalf. However:

  • Quotes are based on supplier data and may change in accordance with supplier pricing and market conditions.

  • Accurate information (such as usage and contract end dates) must be provided to ensure accurate quotes.

  • A quotation from a supplier is not an offer. Acceptance of a quotation results in a binding contract between you and the supplier, not with Central Services & Solutions.

  • The supplier may, at their discretion, reject the contract even after signing.

4. Liability and Responsibilities
Central Services & Solutions acts as an intermediary between you and suppliers, ensuring transparency throughout the switching and contracting process. However, we are not responsible for:

  • Delays or failures in switching or renewal processes due to any party involved (including customers, suppliers, or third parties).

  • The quality of services offered by suppliers.

  • The final accuracy or competitiveness of quoted prices. We recommend you review all quotes carefully before entering a contract.

5. Charges and Remuneration
Our services operate on a commission basis, and we receive remuneration through fixed commissions paid by suppliers. The commission amount depends on the type of service, your usage or requirements, and the contract duration. These commission rates are typically set by suppliers, and we do not control them. Any charges mentioned here are protective measures to cover potential supplier-imposed fees in case of non-compliance with agreed terms; they are not enforced unless necessary.

6. Duplicate Contracts and Fees
If a duplicate contract is created with another supplier after using our services, resulting in the contract we facilitated not going live, we reserve the right to apply a "failed contract" fee of £750 per meter or the total commission amount we would have earned. This charge protects against supplier penalties and will only be applied if fees are imposed by the supplier.

7. Change of Tenancy (COT) Notifications
In the event of a Change of Tenancy (COT) due to relocation, your energy contract will terminate. To avoid charges, please notify Central Services & Solutions at least 14 days before moving premises. If supplier penalties apply, they will be the responsibility of the customer unless waived.

8. Failure to Go Live
If a contract fails to go live due to incomplete or inaccurate information provided by the customer, or if the supplier declines to accept the contract, Central Services & Solutions reserves the right to apply a fee of £750. Required documentation includes, but is not limited to:

  • Letters of authority.

  • Supplier details.

  • Meter numbers.

  • Contract start/end dates.

  • Termination notifications.

  • Banking details (for setting up direct debits or standing orders).

This charge is protective and will only apply if supplier-imposed penalties are triggered due to incomplete information.